Questions & answers
Everything about Kassalo in one place: pricing, modules, setup, restaurant and bar, table reservations, workshop, payment terminal, accounting, and Danish POS regulations. Didn't find your answer? Ask the AI assistant in the bottom right, or call +45 63 13 14 13.
Pricing & plans
How much does Kassalo cost?
Start €47, Pro €74, and Chain €99 per till per month, ex. VAT. All five ERP integrations are included in every plan. See what's included in each plan.
Is there a contract or setup fee?
Neither. No fixed-term contract and no setup fee. Cancel any time, effective at the end of the month.
How does the trial work?
Fill in the form at the bottom of the page and a fully working till is created instantly. You get 14 days — no card required. When the trial ends, choose a plan or simply let it lapse.
What are modules and what do they cost?
Kassalo is fully featured out of the box. For industries with specialist needs you can add modules: Restaurant, bar & café (€33/mo.) and Workshop & jobs (€27/mo.), both ex. VAT per location. More modules are on the way.
Can I try a module before committing?
Yes. Every module comes with a free 30-day trial, once per location. The owner starts it under ☰ → Modules in the till and it stops automatically — you won't be charged unless you decide to buy.
How do I buy or cancel a module?
Under ☰ → Modules the owner taps 'Buy' and confirms. The module is active immediately and appears on the next JITS invoice. You can cancel at any time; a purchased module runs to the end of the month, a trial stops straight away.
What's included without any modules?
Customers and loyalty club with points, gift cards and store credit, discounts and promotions, reports and Z-report, WooCommerce stock channel (Pro), push basket as order to ERP (Pro), ERP integration, and SAF-T export in line with Danish cash register regulations.
Setup & daily use
What hardware does it work on?
Windows PCs, Macs, iPads, and Android tablets running a modern browser. Barcode scanners with keyboard emulation work straight away. The till is designed for 15″ screens at 1024×768, scales up, and can also be used on a smartphone.
How do I set up a new till?
The owner generates an activation code under ☰ → Master data (Tills & devices) — or JITS sends you an activation link by email. Open the link on the computer or tablet, give the till a name, and tap Activate. The code is single-use and expires shortly after being generated.
It says 'the till is not activated on this device' — what do I do?
The device doesn't recognise the shop yet (or its browser data has been cleared). Ask the owner for a new activation code and open the link on the device. If that doesn't help, force-reload the page (Ctrl+Shift+R) so the browser fetches the latest version.
How do staff log in?
Each team member has their own PIN. Roles control what they can do: cashier or owner. After too many incorrect PIN attempts the till locks briefly.
Can I block a lost tablet?
Yes. Under ☰ → Master data (Tills & devices) the owner can block a device so it can no longer be used — even if someone has it in their hands.
Does the till work without internet?
Yes. Sales are saved locally and synced when the connection is restored. The journal and receipt numbers remain consistent throughout.
Can I print receipts?
Yes, via the browser's print function to a receipt printer. Receipts can also be emailed with a barcode, so returns are handled simply by scanning it.
Can the till be customised to match our brand?
Yes. Logo, colours, font, and density can be set per location — and the owner can give each individual till its own look.
Restaurant, bar & café
Can Kassalo be used in a restaurant or bar?
Yes, with the Restaurant, bar & café module (€33/mo., 30-day free trial). It adds live table maps, table and bar tabs, courses, kitchen display screen, kitchen tickets per station, modifiers, split bills, tips, and table reservations with online booking.
How does the table map work?
You draw your floor plan with drag and drop, and the till shows tables live: green when recently seated, amber and red after 15 and 30 minutes (adjustable), purple when the bill has been presented, and blue when a reservation is due within the hour. Each table shows the amount, number of covers, and what's in the kitchen or ready.
Can I open a bar tab by name?
Yes. Tap '+ Bar tab', enter the name, and keep ordering on the tab all evening. The tab can later be moved to a table or merged with one.
How do courses work?
Product groups can be set to Immediate, Starter, Main, or Dessert. When the server taps 'Send', drinks and starters go to the kitchen straight away while the main waits. When the guests are ready, the server taps '▶ Main course' and the kitchen is notified.
Do you have a kitchen display screen (KDS)?
Yes. Under ☰ → Kitchen, the kitchen and bar see their tickets per station with timing, modifiers, and messages. When the kitchen taps 'Ready', the server can see it on the table map. The screen can run full-screen on a tablet and chimes when new tickets arrive.
Can you print kitchen tickets?
Yes. When ticket printing is enabled, a ticket is printed per station (e.g. kitchen and bar) whenever an order is sent.
What about modifiers like cooking preference, no onions, or extra sauce?
You create modifier groups with or without a price — for example 'Cooking preference' as a required choice, and 'Extras' where multiple options can be selected. Servers can also add a free-text note to the kitchen, such as an allergy request.
Can guests split the bill?
Yes. Choose which items to pay now (including part of a line), or split evenly between 2–6 or more guests. The till shows the amount for the next person while the remainder stays on the table. You can also print an interim bill — split per person if needed.
Can guests add a tip?
Yes. Choose 5, 10, or 15%, or enter a custom amount at the point of payment. Tips are calculated excluding deposit and recorded as a separate line so they can be accounted for independently.
Can I move or merge tables?
Yes. You can move a table, merge two tables, move individual items between tables, and change the cover count. Voiding a dish that has already been sent to the kitchen requires the owner PIN.
What if a dish is sold out?
Mark it as sold out (86) under Tables and it can't be sold until you switch it back on.
What reports do I get?
'Today's figures' shows revenue per server and per table, number of covers, and kitchen turnaround time. All sales also feed into the standard reports, Z-report, and SAF-T.
Table reservations & online booking
How can guests book a table online?
With the restaurant module you get a booking page at kassalo.app/book/your-name. Guests choose date, time, and party size in three steps and receive a confirmation with a cancellation link plus a reminder. The page can be added to your website as a button or embedded directly.
How does the booking connect to the till?
Reservations appear on the table map. When guests arrive, the server taps 'Guests from reservation have arrived' and the table opens with the cover count and any allergy notes. Once the table is settled, the reservation closes and the table is freed.
Can I control opening hours and walk-ins?
Yes. You set bookable time slots per day of the week, and walk-ins and the waiting list are managed directly in the till under Reservations.
Does online booking have to be switched on?
No. You can use the table map and reservations internally and decide independently whether guests can book online.
Workshop & jobs
What does the workshop module do?
The Workshop & jobs module (€27/mo., 30-day free trial) is built for bicycle shops, IT repair workshops, jewellers, and similar trades: jobs with customer, device, frame or serial number, fault description and deposit, a barcoded drop-off slip, parts, labour, and time logged to the job, plus an email to the customer when it's ready.
Is there a limit on the number of jobs?
No. Unlimited jobs, no quota.
How is a job paid?
The job is added to the basket, paid, and posted to the ERP in one go.
Payments & payment terminal
What payment methods does the till accept?
Cash with rounding to the nearest 50 øre, card, MobilePay, gift cards, and store credit — and a combination of these on a single receipt.
Can Kassalo send the amount directly to the payment terminal?
Yes, this works now with Nets/Nexi and Swedbank Pay: the till sends the amount to the terminal, tracks the status, and prints the card details and authorisation code on the receipt. Refunds via the terminal automatically locate the original transaction.
Which terminals and acquirers are supported?
It works now with Nets/Nexi and Swedbank Pay. The integration is also built for Worldline, Adyen, Verifone, and Viva.com — get in touch if you use one of them. Flatpay requires a partner agreement. Your acquirer credentials are needed for setup and we'll help you configure everything.
Do I have to change my terminal?
No. You can always use your existing terminal alongside the till and register the payment as card. We don't lock you into a single acquirer.
Can the till send a MobilePay request to the customer's phone?
Yes, the feature is built and currently in testing: the cashier enters the customer's mobile number, the customer receives a prompt in the MobilePay app and approves, and the till registers the payment automatically. It requires the shop to have a Vipps MobilePay agreement approved by Vipps MobilePay. Contact us if you'd like to join the pilot.
Does the terminal accept MobilePay?
Yes — if your terminal accepts MobilePay, the till can route MobilePay payments to it.
ERP & accounting
Which ERP systems do you support?
e-conomic, Microsoft Dynamics 365 Business Central, Admind, Uniconta, and Dinero — all included. The till can also run without an ERP, and you can switch ERP without changing your till.
Do you post per sale or per day?
Your choice. The default is per sale, as it creates the clearest audit trail. VAT, payment accounts, deposit, gift cards, tips, and rounding are posted correctly, and nothing is ever posted twice.
Can the basket be turned into an order in the ERP?
Yes — on Pro and Chain the basket can be transferred as a sales order in the ERP instead of being processed as a till sale.
Can customers buy on account?
Yes, with Admind today: the receipt can be charged to the customer's account in the ERP rather than paid at the till, the customer can make payments on the account at the till, and the balance is shown live on the customer card. If the customer is blocked in the ERP, the account sale is declined. Account billing for e-conomic, Business Central, Uniconta, and Dinero is coming (Q4 2026).
What about stock and your webshop?
The ERP owns the stock figure and the till decrements it. With WooCommerce (Pro), available stock is pushed to the webshop after every sale and webshop orders are pulled in.
Danish POS regulations, data & security
Do you meet the Danish digital sales registration requirement?
In Denmark, since 2024, businesses meeting certain turnover thresholds must use an approved digital cash register system. Kassalo's append-only journal with hash chain and signature, gap-free receipt numbers, and SAF-T export are all in place. The certified OCES3 signature and ISAE 3000 declaration are expected in Q1 2027. Read the full compliance status.
Where is my data stored?
On servers within the EU, operated by JITS ApS. We sign a data processing agreement with every customer.
Can Kassalo be used outside Denmark?
Kassalo is built to Danish requirements. Germany, Sweden, and Norway each require country-specific certification, which is planned but not yet available — please contact us before using Kassalo in those countries.
Support & contact
How do I get help?
Ask the AI assistant on this page, email hej@kassalo.dk, or call +45 63 13 14 13. Support is available in English and Danish, weekdays 8–16 CET. Pro gets priority support and Chain gets a dedicated account contact. If you have the Restaurant module, we run an on-call line every day until 22:00 on 63 13 14 13.
Who is behind Kassalo?
JITS ApS, based in Søndersø on the island of Funen, Denmark — an IT company since 1999, Nexi/Nets Lead Provider, and Admind partner since 2002.
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